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At Singaar Sarees, we want you to shop with confidence. This policy explains when products can be returned or exchanged, how to request a return, applicable charges, and how refunds are processed.
This policy applies to online orders delivered within India.
1. Returns and Exchanges
We accept returns and exchanges within 7 days of delivery for eligible products.
For change of mind, colour, design, size, fabric or styling preference, the product must be brought to our Singaar Sarees store in Jaipur for inspection and exchange.
The product must be:
– Unused and unworn – Unwashed and undamaged – In its original condition – With original tags and packaging intact – Accompanied by the order ID or order confirmation
Preference-based returns are handled as an in-store exchange, subject to availability of the replacement product.
If your order arrives damaged, has a manufacturing defect, or is materially different from what you ordered, please contact us within 48 hours of delivery.
This includes:
– Damage during transit – Manufacturing defects – Wrong saree or product shipped – Product materially different from the order
Please email info@singaarglobal.com within 48 hours and provide your order ID, photographs of the product and, where necessary, a short video showing the issue.
After verification, we may arrange a return pickup and provide a replacement, exchange or full refund, depending on the circumstances and product availability.
Customers do not need to visit our store for an approved damaged, defective or wrong-product claim.
3. Refunds
Refunds are available for approved damaged, defective or incorrect-product cases.
Once approved, the refund will be processed to the original payment method used for the order.
Please allow 7-10 business days after processing for the refund to appear in your account. The actual time may depend on your bank or payment provider.
No restocking fee is charged for eligible refunds.
4. Return Shipping Charges
For approved damaged, defective or wrong-product claims, Singaar Sarees will arrange or bear the applicable return shipping cost.
For preference-based returns/exchanges, the customer is responsible for bringing the product to our Jaipur store.
5. Non-Returnable Products
The following are not eligible for return or exchange:
– Customized or altered blouse pieces – Blouse pieces altered according to customer measurements or instructions – Products clearly marked Final Sale – Products that have been used, washed, damaged or altered after delivery – Products without original tags or packaging where required for verification
6. Order Cancellation
Cancellation requests should be submitted as soon as possible. Cancellation is subject to the processing and dispatch status of the order.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable return or exchange provisions above will apply.
7. Payment Methods
We accept UPI, Credit/Debit Cards, and Net Banking via PayU, as well as Cash on Delivery for orders within Jaipur city. Refunds for COD orders: Since no online payment is made in advance, refunds for defective or damaged COD orders (per our Track B policy) will be processed via bank transfer or UPI within 7 business days of the return being received at our Mansarovar store. Please share your bank/UPI details with our team when initiating a COD return. Order Confirmation: COD orders may be confirmed via a phone call or WhatsApp message before dispatch to ensure smooth delivery.
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Sarees